We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as it was received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate your return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return label along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.
Please check upon receipt of your order and if the item is defective, damaged or received in error, please contact us immediately so that we can evaluate the problem and correct it.
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about an item, please contact us.
Unfortunately, we do not accept returns for special order items or gift cards.
The quickest way to make sure you get what you want is to return it, and once it's accepted, buy new items separately.
Once we have received and reviewed your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund through your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue a refund.